Return Policy
To request a return or exchange and/or to report any order issues, please submit a request through our automated portal.
All eligible items purchased may be returned within 14 days to the original form of payment or exchanged as needed. Eligibility is determined as follows:
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To ensure product availability, we would encourage the customer to begin the exchange process as soon as possible.
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Sale and International orders are all final sale and cannot be returned or exchanged.
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For your convenience, a return label will be provided through our Automated Claims Portal. This label must be used for accurate shipping and tracking purposes.
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With the exception of instances of dissatisfaction at the fault of the company (i.e. product defects, wrong item received, etc), all returns will be subject to return shipping costs of $25, which will be deducted from your refund.
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In the case of exchange, shipping costs will be waived for both the return and reship process.
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Original shipping costs incurred at the time the order was placed are non-refundable.
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Please allow 5 to 7 business days for your refund or exchange to be processed. At that point in time, you will receive confirmation via email that your return or exchange is complete.
- Returns will be processed back to the original payment if returned within 14 days.
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CLICK HERE to start your return process, or contact howdy@sheischeval.com for further assistance.